Most merchandise qualifies for a refund within ten (10) business days of receipt.
Customers will be assessed a 25% restocking fee on undamaged, non-defective returned merchandise.
If an item is damaged or defective at the time of receipt, Installertools.com will cover your return shipping costs and
issue a replacement or refund. Otherwise, customers are responsible for shipping costs on returned items. For further information regarding return
shipping, email firstname.lastname@example.org
or dial our customer service department at (800) 377-6552.
All undamaged, non-defective return products must be in their original box and in new condition to qualify for a refund.
Any accompanying manuals and/or accessories must be returned with the product.
Customers must obtain a Return Authorization number (RA#) from Installertools.com's Customer Service Department within
the appropriate time frame to receive a timely replacement or refund. To obtain an RA#, email email@example.com
or dial our customer service department at (800) 377-6552. Please return the merchandise within 10 business days after we issue the RA#.
Customers may cancel their order up until the product is shipped.
We cannot accept returns on Tile RediTM Shower Pans, Benches, Flash Kits, or Drains.
By placing an order, Installertools.com customers acknowledge acceptance of these terms.